It is nearly forty years ago that, as a newly appointed Head, an older colleague gave me a piece of priceless advice. “Divide the morning’s mail into two piles, the urgent and the important. Immediately deal with the important and leave the urgent until later in the day when you will probably find that somebody else has sorted it out.”

Avoiding being drowned by information Long before emails were invented, and before the days of the fax and 24/7 news,  in fact the year I ... Read on